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Frequently Asked Questions

Email: [email protected]

We try to answer email all inquiries within 24h on business days.

Since our team begins processing your order right away, once placed, you can contact us and we try to do our best but usually your order cannot be cancelled and changes cannot be made.

First of all thank you for your order! Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country and more. Keep in mind that once order is made you cannot make any changes. 

However, here’s what you usually can expect from shipping after your order got processed. (more details in our shipping policy):

UK 7-19 Business Days

EU 7-19 Business Days

US 3-14 Business Days

South America 10-15 Business Days estimate

Asia 10-19 Business Days estimate

Africa 10-19 Business Days estimate

South-Africa 15-40 Business Days

Australia & New Zealand 10-19 Business Days estimate

*we can't guarantee shipping times because we depend on our shipping partner. The above listed shipping times are avg. shipping times calculated on shipping speed with our shipping carriers in the past.

In most cases we ship within 1-4 days after your purchase.