Thank you for choosing to shop with us at tada-mia.com. We are committed to providing you with high-quality products and excellent customer service. Below you will find our comprehensive refund policy.
Our Priority Is You
At Tada-Mia, our customers are our top priority. If you receive a product with a legitimate quality issue, we want to make it right. We will prioritize your replacement order and reproduce and ship it to you at no additional cost.
If you receive a damaged product, please email us a photo of the damage within 24 hours of receipt.
Easy Returns Policy
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us (Email: firstname.lastname@example.org) by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You can use the sample withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of exercising the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this contract, we will refund all payments we have received from you, including the delivery costs (except for the additional costs arising from choosing a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract. This period is deemed to have been met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Exclusions and Early Termination of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
We cannot offer a refund if you:
- Provided an incorrect or incomplete address.
- Did not pick up your package from your post office/parcel locker, resulting in a lost package.
- Provided an incorrect email address, which prevents us from contacting you.
- Do not respond to our emails regarding the photos we need for your order.
- Did not receive your package by the expected time (e.g., for a gift) due to shipping times outside our control, such as customs clearance and logistics delays, as we offer international shipping.
Please contact our customer service, and we will work to find a solution for your specific situation. We cannot offer a refund for personalized products, as these unique items are crafted by hand and are not usable by other people. We also cannot offer a refund for “personalized bracelets,” “personalized necklaces,” and “personalized boxes” once these orders have been assigned to one of our designers, regardless of whether they have been shipped or not.
This is due to the high amount of time and effort required for the manual design and processing of these orders. However, if the product is damaged or has quality issues, we require proof of the quality issues.
This is done for quality assurance and to help us improve our products. If the quality issue is our fault, we are happy to send you a new kit. If you provide us with photos via email that prove the substandard quality, we will do our best to rectify the situation.
If the proof is not visible in the photos, the customer must return the item at their own expense. Without photographic proof, we will NOT send a new product. The photographic proof serves as documentation and quality management.